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Returns / Refund Policy

We are confident that you will be very happy with your Minar purchase, but on the rare occasion that you are not 100% happy with the product, you can send it back to us and we will provide you with a full refund or an exchange.

- Your purchases can be returned within 14 days of purchase (this excludes: items made, ordered or customised specifically to your requirements (e.g. resizing of rings) items where the tamper proof seal has been broken, any reduced items, any body jewellery (earrings, nose studs) which cannot be returned due to hygiene reasons and any 22 carat gold, 18 carat gold and platinum products for which the price is dependent on fluctuations in the financial market (as per Regulation 28 of the Consumer Contracts 2013)

Please note that refunds may take up to 7 days to reach your account.

 

There are two ways to return your purchase to us:

Return item to our London Showroom

  • The easiest way to return your item is bring it to our London Showroom along with your despatch note
  • Contact the manager of the store by emailing info@minarjewellers.co.uk to arrange a suitable time for you to bring back your item to us
  • The item must be in its original packaging.  We will not accept the return of items where the tamper proof seal has been broken
  • Please bring with you the credit or debit card used to purchase the item along with a photo ID (passport/driving licence)                                                                                 

Return item by post

  • Send us an email at info@minarjewellers.co.uk indicating your name, address, order number, product code(s) and the reason for return
  • Ensure item is in its original packaging.  We will not accept the return of items where the tamper proof seal has been broken
  • Send boxed item back to us using the same service that we used to deliver to you (Royal Mail Special Delivery), along with a copy of your despatch note

To view our full returns policy, see our terms and conditions page here