Returns / Refund Policy


- Your online purchases can be returned within 14 days of purchase (unfortunately this excludes: items made, ordered or customised specifically to your requirements (e.g. resizing of rings) and any body jewellery (earrings, nose studs) which have been removed from their sealed packaging - this is due to hygiene reasons.

Please note that refunds may take up to 7 days to reach your account.


There are two ways to return your purchase to us:

Return item to our London Showroom

  • The easiest way to return your item is bring it to our London Showroom along with your receipt
  • Contact the manager of the store by emailing to arrange a suitable time for you to bring back your item to us
  • The item must be in its original packaging
  • Please bring with you the credit or debit card used to purchase the item along with a photo ID (passport/driving licence)                                                                                 

Return item by post

  • Send us an email at indicating your name, address, order number, product code(s) and the reason for return
  • Ensure item is in its original packaging
  • Send boxed item back to us using the same service that we used to deliver to you (Royal Mail Special Delivery), along with a copy of your despatch note

To view our full returns policy, see our terms and conditions page here